RACE PRO - RIDE PRO

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FREE DELIVERY
ON ALL ORDERS WITHIN THE UK

£10 DELIVERY
ON ALL ORDERS WITHIN EUROPE

£20 DELIVERY
ON ORDERS WORLDWIDE

Returns Policy
RETURNS - Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions:
 
  • ·        Items are returned carriage paid.
  • ·        Items are received in a resalable condition.
  • ·        Items should be returned unused in their original condition in order to secure a refund.
  • ·        Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  • ·        Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
  • ·        We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
  • ·        All returns are to be accompanied by the senders name and address, invoice number (these are found on the invoice), and reason for return. Please help us to help you.
  • ·        We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
 
You must obtain a Returns Authorisation Number before returning any goods. Please contact our Customer Service Department for this.  
 
KBR Product Design are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
 
SHORTAGES & DAMAGE - Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
 
DEPOSITS - On any non stock special order item we reserve the right to charge a deposit of 100GBP or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
 
Please contact our customer service department, quoting your order number if you have any questions or queries. You can do this by emailing kbrproductdesign@hotmail.co.uk 
This does not affect your statutory rights.

 

Our Vision is to offer the best products and services to our customers. To always exceed customer expectations resulting in customer delight. Our mission is to provide highest possible quality at the right price.

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